Returns and refusals

You may refuse an order at the door and pay nothing. Once an order has been paid for, returns are limited.

What can be returned

• Wrong item delivered
• Damaged or leaking packaging
• An item expiring within 30 days of delivery

What cannot be returned

Opened packs, and any product where the seal has been broken. This is a safety requirement, not a commercial policy.

How to raise it

Contact the store shown on your bill within 48 hours of delivery, with your Xopapp order number to hand.